Altis USA, Inc. (Suddenlink) hereby notifies the public that starting June 15, 2018, there will be changes to some monthly service fees and surcharges for certain new and existing Suddenlink residential customers. These changes are being made to align rates across the Suddenlink footprint and reflect ongoing investment the Company’s network, services and overall customer experience. Suddenlink’s rates, which continue to be impacted by rising programming costs, are comparable to those of other providers.
Included in this notice for reference is the list of new pricing for affected video products and services. Not all changes will apply to all customers, and this list represents the highest possible rate that could be charged. To limit the impact of the revised pricing, many existing Suddenlink customer bills will reflect a Special Discount, to ensure no customer’s total bill for all Suddenlink products and services will increase by more than $8.25 a month.
Additionally, there will be changes to the following ancillary fees:
*Restoration Fee: If a customer’s service is interrupted for non-payment, the fee will increase to $10.00 for single and double customers and $15.00 for triple product customers.
*Installation Fee: The prices paid by customers for standard and premium installations will increase from $40.00 to $99.00 and $60.00 to $129.00, respectively.
Customers are being notified at least 30 days in advance of the total increase in their bill through bill messages or inserts. In addition, current rate information is available the Suddenlink website at www.suddenlink.com. As always, If you have any questions please feel free to call 318-202-0784.