Helena-West Helena is joining forces with Service Line Warranties of America to provide external water line protection for homeowners. The coverage is voluntary and is available at affordable prices – annually or monthly.

Helena-West Helena is joining forces with Service Line Warranties of America to provide external water line protection for homeowners. The coverage is voluntary and is available at affordable prices – annually or monthly.

“In today's economy, it's important for the city to help homeowners find affordable protection for their own private aging infrastructure,” said Mayor Jay Hollowell. “We live in an environment where water conservation and ground pollution are extremely important. Through this program, homeowners are more likely to report problems without fear of expensive repairs. Protecting our environment and precious resources through a single-call enrollment process is very convenient for busy homeowners.”

SLWA's warranty program protects against leaks and breaks as the result of normal wear and tear, aging, ground shifting and tree root intrusion. Needed repair can be made through as call to the SWLA 24-hotline. A local licensed contractor familiar with local codes will be sent.

The program provides up to $4,000 for each incident to external water line repairs. There is an additional allowance for the cutting of a public sidewalk.

There are no yearly or lifetime limits, service fees or deductions.

“Homeowners believe that the pipes located on their property will last forever or that the city will repair the line if it breaks,” commented Hollowell. “That's simply not the case. Many factors contribute to the life expectancy of a line such as tree root intrusion, ground shifting, weather and age – all factors covered through the SWLA protection program.”

The program is offered at no cost to the city of Helena-West Helena. No public funds will be used to promote or administer the program.

“We are pleased to offer affordable protection for water lines to the the residents of Helena-West Helena,” stated Tom Rusin, CEO of SLWA parent HomeServe USA in a company press release. “Homeowners will have peace of mind with our first-class customer service experience featuring a 24/7 claim repair line and local, licensed contractors – keeping dollars in the local economy.”